Customer Service Associate
Resident Essentials Resident Essentials Weymouth, MA Weymouth, MA Full-time Full-time $16 - $18 an hour $16 - $18 an hour Resident Essentials' business is growing and is seeking a Customer Service (CS) Representative to join our customer service team.
Resident Essentials is dedicated to helping seniors and all individuals facing physical or cognitive difficulties live independently, more comfortably and with dignity.
As a leading retailer/distributor of clothing, adaptive clothing, footwear, adaptive footwear, health and personal care products, room furnishings, home medical equipment, and more - Resident Essentials offers solutions to adults of all ages, their families, guardians, trustees, and caregivers (both in-home and within assisted living and nursing facilities).
Our Customer Service Team works closely with customers across the entire customer experience - answering product questions, taking orders, solving issues, and more - and is essential to the Company's success.
Duties and Responsibilities Handle and manage inbound customer communications - answer incoming calls, emails and faxes to address customer questions, requests and issues.
Learn and become very familiar with the products (Note - we sell clothing, footwear, personal and health care items, durable and home medical equipment, room furnishings and more) we offer in order to assist our customers in their ordering decisions.
Become familiar with the Company's website (residentessentials.
com) and be able to assist customers (who may call with questions) using the Site.
Be able to effectively use the Company's customer service system (NetSuite) to enter orders, create new customer accounts, and handle all typical customer service tasks.
Be proactive and willing to suggest updates and improvements to equipment and processes that may improve customer service efficiency and capacity.
Have the will and ability to ask questions, follow the basic procedures for order and customer service, and ensure escalation processes are followed.
Have a helpful and welcoming demeanor regarding customer communications (speaking on the phone, exchanging emails, etc.
).
Demonstrate the ability to proactively identify customer needs related to our product and service offerings.
Basic Qualifications Must be eligible to work in the United States and not require work authorization from us now or in the future.
2
years of related and proven customer service experience.
Bachelor's degree preferred.
Excellent computer and verbal communication skills.
Ability to address complaints and issues with effective solutions and a positive attitude.
Passion for delighting customers with above and beyond service.
Excellent time-management and prioritization skills.
Reliable and able to work effectively with CS and cross-functional team members.
Required Skills Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills, attention to detail and commitment to accuracy.
Flexibility and ability to maintain a positive demeanor.
Strong problem-solving skills.
Proficient with Microsoft Outlook, Word or related software.
Familiarity with customer service tools and systems (NetSuite experience is preferred).
Physical Requirements:
Prolonged periods sitting at a desk, working on a computer and answering phone calls.
Must be able to lift up to 30 pounds at times.
Job Type:
Full-time Pay Range:
$17-20/hr (depending on experience) plus Annual Bonus.
Benefits:
Paid time off.
Health insurance.
Dental insurance.
Vision insurance Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
No less than 40 per week
Benefits:
Paid time off Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Weymouth, MA 02189:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Resident Essentials is dedicated to helping seniors and all individuals facing physical or cognitive difficulties live independently, more comfortably and with dignity.
As a leading retailer/distributor of clothing, adaptive clothing, footwear, adaptive footwear, health and personal care products, room furnishings, home medical equipment, and more - Resident Essentials offers solutions to adults of all ages, their families, guardians, trustees, and caregivers (both in-home and within assisted living and nursing facilities).
Our Customer Service Team works closely with customers across the entire customer experience - answering product questions, taking orders, solving issues, and more - and is essential to the Company's success.
Duties and Responsibilities Handle and manage inbound customer communications - answer incoming calls, emails and faxes to address customer questions, requests and issues.
Learn and become very familiar with the products (Note - we sell clothing, footwear, personal and health care items, durable and home medical equipment, room furnishings and more) we offer in order to assist our customers in their ordering decisions.
Become familiar with the Company's website (residentessentials.
com) and be able to assist customers (who may call with questions) using the Site.
Be able to effectively use the Company's customer service system (NetSuite) to enter orders, create new customer accounts, and handle all typical customer service tasks.
Be proactive and willing to suggest updates and improvements to equipment and processes that may improve customer service efficiency and capacity.
Have the will and ability to ask questions, follow the basic procedures for order and customer service, and ensure escalation processes are followed.
Have a helpful and welcoming demeanor regarding customer communications (speaking on the phone, exchanging emails, etc.
).
Demonstrate the ability to proactively identify customer needs related to our product and service offerings.
Basic Qualifications Must be eligible to work in the United States and not require work authorization from us now or in the future.
2
years of related and proven customer service experience.
Bachelor's degree preferred.
Excellent computer and verbal communication skills.
Ability to address complaints and issues with effective solutions and a positive attitude.
Passion for delighting customers with above and beyond service.
Excellent time-management and prioritization skills.
Reliable and able to work effectively with CS and cross-functional team members.
Required Skills Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills, attention to detail and commitment to accuracy.
Flexibility and ability to maintain a positive demeanor.
Strong problem-solving skills.
Proficient with Microsoft Outlook, Word or related software.
Familiarity with customer service tools and systems (NetSuite experience is preferred).
Physical Requirements:
Prolonged periods sitting at a desk, working on a computer and answering phone calls.
Must be able to lift up to 30 pounds at times.
Job Type:
Full-time Pay Range:
$17-20/hr (depending on experience) plus Annual Bonus.
Benefits:
Paid time off.
Health insurance.
Dental insurance.
Vision insurance Job Type:
Full-time Pay:
$16.
00 - $18.
00 per hour Expected hours:
No less than 40 per week
Benefits:
Paid time off Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Relocate:
Weymouth, MA 02189:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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